Brookdale Scotts Valley

My mom has lived at Brookdale (previously Oak Tree Villa) for the last 17 years! This has truly been her home and she has loved living here! She just passed 20 days shy of turning 92. Throughout the years we've seen many changes in staff and management, but I have to say, none were as kind, compassionate and helpful as the crew who is running Brookdale now. The Executive Director, Alex is wonderful! He has an open door policy and the residents really love stopping by his office just to say hi. He has so much compassion, not only for the residents, but also the families. The whole Executive Staff is so caring. No place is perfect, but I can't tell you all the residents saying they want this place as their forever home... including my mom. Her biggest fear was thinking she may have to move out at some point due to her health. Even after falling and breaking her arm and hip and becoming bed ridden, Brookdale Staff took such good care of her, along with Hospice and her wish of Transitioning there came to pass. The aides were wonderful! Brittany in particular was so close to my mom and my mom adored her. Brittany even changed her and cleaned her up once she passed, and she didn't have to do that. She told me she wanted her to go out with dignity. She literally cried when she hugged me. Not many places have such caring aides. I would like to thank so many staff members... Alex, Valentine, Christine, Christina, Brittany, Angela, Deanna, Billy Jo, Jay, Jessica, Ezra, Anna, Caroline, Rebecca, Connie and Elizabeth. (I know I'm probably forgetting someone) You all have made my mom's last years bearable when she was dealing with such difficulties. Thank you! I'm going to miss Brookdale, as it's felt like my second home. Will definitely be stopping by to say hi cuz I am going to miss you all.... my second family!

I am a physician and have cared for many residents of assisted living and skilled nursing facilities. When my father's health declined and he was no longer able to live safely in the community, I was very scared about the quality of care we could expect for what we could afford. There are no words to describe how supremely impressed and happy I've been with Brookdale Scotts Valley. When my dad was hospitalized and we were desperately searching for a safe place for him to live, their Assistant Manager (now Executive Director) came in on an off-day to show us the available rooms. When my father later suffered a stroke, the Director of Nursing was a huge support not only for him but for our family as well. Caring for my aging father is one of the hardest things I've had to do, but Brookdale Scotts Valley gave him an excellent final year. I am so extremely grateful for this community.

I am disappointed in the care my family member receives here. There are staff members who I find very kind and friendly, but my family member does not feel safe here, in part, because of the very long wait times for getting their pendant and emergency wall pulls responded to. (Advertised to be 15 min is often 1-2 hours) They are also frequently told rather disturbing things about other staff and management from the care team, and many of the care staff complain to my family member about the understaffing/ mismanagement and questionable activities of the facility. My family member is very overwhelmed by hearing such upsetting things on a regular basis from the people who are supposed to keep them feeling safe. I often have to take concerns to multiple people multiple times and often, still nothing is done. I feel that it’s worth mentioning that I’ve spent 5-10 hours a week in this facility visiting my family member for the last year, so my much of my family member’s experience is also my first hand experience.